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Shipping & Local Pickup Policy
At Daurham Hair Products, we want you to know what to expect when ordering. If you need help with shipping, delivery, or pickup, email us.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Processing time is separate from shipping transit time. If an unexpected issue affects your order, we will contact you with an update.
Domestic Shipping
Available shipping methods, charges, and delivery estimates are displayed at checkout.
Free standard shipping is available on eligible domestic orders with a merchandise subtotal of $75 or more after discounts and before taxes. Eligibility is shown at checkout. International shipping and upgraded shipping services are excluded from this offer.
Delivery estimates are not guaranteed arrival dates. Carrier delays, weather, holidays, and other disruptions may affect delivery.
International Shipping
We currently ship internationally to Canada, Jamaica, and the United Kingdom. Available services, shipping charges, and delivery estimates vary by destination and are shown at checkout.
International shipments may take additional time for customs clearance. Unless checkout states otherwise, import duties, taxes, and customs fees are the customer’s responsibility and are not included in shipping charges.
Outside the U.S., Canada, Jamaica, or the United Kingdom? Email us and we’ll help arrange your order.
P.O. Boxes and Military Addresses
We accept P.O. box and APO/FPO/DPO addresses where USPS service is available and the products meet applicable mailing restrictions.
Shipping options and delivery times may differ for these addresses. Contact us if checkout does not offer an eligible shipping method.
Shipping Confirmation and Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
If you have not received a shipping update within 5 business days of placing your order, email us with your order number.
Local Pickup
Local pickup is available at A Locs Journey Hair Salon when offered at checkout.
Select pickup when placing your order and wait for your ready-for-pickup notification before visiting. Your notification will provide pickup instructions.
If you accidentally select pickup when you need shipping, contact us promptly. Shipping charges may apply.
Damaged, Leaking, Incorrect, or Missing Items
If your order arrives damaged or leaking, contains the wrong item, or is missing an item, email us within 48 hours of delivery with:
- Your order number.
- Photos of the product, the packaging, and the shipping label.
- A short description of the issue.
Please keep the product and packaging until we have finished reviewing your claim. Once we confirm the issue, we will send a replacement of the affected item or refund it, at our discretion. Claims sent after 48 hours, or without photos, may not be eligible.
Delayed or Missing Packages
If tracking has not updated in 5 business days, contact us and we will open a case with the carrier.
If tracking shows your package was delivered but you cannot find it, check around your home, with neighbors, and with your building’s mail room, then contact us within 7 days of the delivery date. We will file a claim with the carrier and work with you on a resolution once the carrier investigation is complete. We may require a signature on future orders delivered to the same address.
Address Changes
Please check your shipping address before completing your order. Contact us immediately if a correction is needed.
We cannot guarantee address changes once an order has been processed or shipped. Additional shipping charges may apply if a package must be resent because of an incorrect or incomplete address.