Processing is the time we need to prepare your order: usually 1–3 business days, not counting weekends and holidays. Delivery is the carrier’s transit time after it ships, which depends on your shipping method and location. You’ll see delivery estimates at checkout and get a tracking email when your order ships. No shipping update within 5 business days? Contact us with your order number.

Do you offer free U.S. shipping?

Yes. Standard shipping is free on U.S. orders of $75 or more, after discounts and before taxes. International and upgraded shipping aren’t included.

Do you ship internationally?

Yes, to the destinations available at checkout. Shipping charges and delivery times vary by destination, and customs can add time. Unless checkout says otherwise, import duties, taxes and customs fees are the customer’s responsibility.

What is your return policy?

You can return unused items in their original condition and packaging within 30 days of purchase for a replacement or refund. Return shipping is paid by the customer, and gift cards can’t be returned. If your order arrived damaged, incorrect or incomplete, contact us with your order number and photos and we’ll make it right. Read the full policy.

Which collection should I start with?

“It’s A Miracle” is everyday hydration and moisture care for natural hair and protective styles. Crown of Glory by AGoddess is a fuller conditioning routine. Calling All Curls is for wavy, curly and coily hair. Still not sure? Ask us for a recommendation.

Where can I find pickup details?

Local pickup at A Locs Journey Hair Salon is available when it’s offered at checkout. Choose pickup when you place your order, then wait for your ready-for-pickup notification, which includes the pickup instructions.

Rooted in family hair care since 1979.

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