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Shipping Policy

At Daurham Hair Products, we are committed to ensuring that your products arrive safely and promptly. Please read our shipping policy to understand how we handle shipping, delivery, and any related concerns.

1. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Custom Orders: Custom or personalized orders may require additional processing time. We will notify you of the expected processing time upon order confirmation.

 

2. Shipping Rates and Delivery Estimates

  • Domestic Shipping: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to suit your needs:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Overnight Shipping: 1 business day

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  • International Shipping: We offer international shipping to select countries. Shipping charges and delivery times vary by destination and will be calculated at checkout.

    • Standard International Shipping: 10-20 business days

    • Expedited International Shipping: 5-10 business days

 

Please contact us directly for shipping options that may not be listed on our website.

 

3. Shipping Confirmation and Order Tracking

  • You will receive a shipping confirmation email once your order has shipped. This email will include your tracking number(s) and a link to track your order.

  • If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact us at support@daurhamhairproducts.com.

 

4. Shipping Restrictions

  • We are unable to ship to P.O. boxes or APO/FPO addresses.

  • Some products may be subject to additional shipping restrictions due to size, weight, or regulatory constraints. Any such restrictions will be noted on the product page.

 

5. Delivery Issues

  • Lost or Stolen Packages: Daurham Hair Products is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

  • Delayed Deliveries: We are not responsible for shipping delays caused by unforeseen circumstances (e.g., weather, customs clearance, etc.). We will, however, do our best to assist you in resolving any issues.

 

6. International Customs, Duties, and Taxes

  • Daurham Hair Products is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

7. Damages

  • Daurham Hair Products is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

8. Contact Us

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