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Return & Refund Policy

At Daurham Hair Products, we are committed to providing you with the best hair care products and customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Timeframe: You have 30 days from the date of purchase to return an item for a refund or exchange.

  • Non-returnable Items: Certain items are not eligible for return, including gift cards and downloadable software products.

 

2. Refunds

  • Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is not in its original condition, is damaged, or is missing portions for reasons not due to our error).

 

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@daurhamhairproducts.com with your order details.

 

4. Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Shipping Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.

  • Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

5. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

  • Further Steps: If you’ve done all of this and you still have not received your refund, please contact us at support@daurhamhairproducts.com.

 

6. Contact Us

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