Frequently Asked Questions

1. What is Generations Hair Care Company?

Daurham Hair Products is dedicated to providing high-quality hair care products that cater to all hair types. Our products are formulated with ingredients to moisturize, nourish and revitalize your hair.

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2. How can I choose the right product for my hair type?

Our website features a detailed description of each product, including its benefits and the hair types it is best suited for. If you need further assistance, our customer service team is here to help. You can reach us at support@daurhamhairproducts.com.

 

3. How do I place an order?

To place an order, simply browse our website, add your desired products to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.

 

4. What payment methods do you accept?

We accept various forms of payment, including credit cards, debit cards, PayPal, and other payment methods as indicated on our website.

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5. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

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6. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with a product, you can return it within 30 days of receipt for a refund or exchange. Please visit our Returns and Refund Policy page for more details.

 

7. How do I return a product?

To return a product, please contact our customer service team at support@daurhamhairproducts.com for instructions. Please ensure the product is in its original condition and packaging.

 

8. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping charges and delivery times vary by destination and will be calculated at checkout.

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11. Are there any shipping restrictions?

We are unable to ship to P.O. boxes or APO/FPO addresses. Some products may be subject to additional shipping restrictions due to size, weight, or regulatory constraints.

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12. What if my order arrives damaged?

If your order arrives damaged, please contact us immediately at support@daurhamhairproducts.com with your order details and photos of the damaged product. We will assist you in resolving the issue.

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13. How can I contact customer service?

You can reach our customer service team by emailing support@daurhamhairproducts.com or through our contact page on the website. We are here to help you with any questions or concerns.

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14. Do you offer any discounts or promotions?

Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter to stay updated on our latest offers and exclusive deals.

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15. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@daurhamhairproducts.com. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes.

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Still have questions?

If you have any other questions that are not covered here, please feel free to contact us at support@daurhamhairproducts.com. We are always happy to help!